Delivery & Returns

Please find our returns portal here

As a small, independent brand, we truly appreciate your understanding and cooperation with our returns policy. Following the instructions below helps our team process your return as quickly and efficiently as possible.

Please ensure your original invoice is included inside your return parcel.

All required returns information, including our returns address, can be found on this form.

Returns, Exchanges & Store Credit

The last thing we want is for you to be unhappy with your BOUND order. If something isn't quite right, we are happy to offer:

• Refunds within 14 days of your original order being delivered.
• Exchanges or store credit within 30 days of your original order being delivered.

Sale items are eligible for exchange or store credit only, as these are generally discontinued styles with limited remaining inventory.

Returning Your Items

All items must be returned to us in the same condition in which they were received. Items must be completely unworn, with all original tags attached, and returned in their original garment bag where provided.

Please include your original invoice inside the parcel and clearly complete the returns information, including:

• Whether you would like a refund, exchange or store credit
• Your reason for return
• The date of return
• For exchanges, the replacement item/size required

Where possible, please return your items in the same or similar packaging and fold garments carefully in a similar way to how they were originally received.

International Returns

For all international returns, please ensure the customs declaration is clearly marked "RETURN OF GOODS" as the export reason and declared as having no commercial value.

Incorrect customs declarations may result in delays or additional charges when your return reaches the UK.

Free Tote Bag Orders

If your order qualified for a free tote bag based on a £150 minimum spend, but your return takes the retained order value below £150, the tote bag must also be returned with the order.

Return Shipping

If you choose to arrange your return using your own shipping label or courier, BOUND cannot accept responsibility for parcels that are lost, incorrectly addressed, misdelivered or otherwise fail to reach us.

We strongly recommend using a tracked service and retaining your proof of postage until your return has been fully processed.

Processing Your Return

We always aim to process returns as quickly as possible. Please allow 5–7 working days from the date your return is delivered to us for it to be processed.

Once completed, you will receive an email confirming your refund, exchange or store credit.

If you need any further assistance with your return, please contact [email protected].

Thank you for shopping independently and for supporting bound.

You have 30 days to return for an exchange. For an exchange we will cover your shipping back out on the correct size (return shipping to us must be paid by the customer) - jus detail your exchanged item and we will process this at the quickest to get the correct item out to you.

Please find our returns portal here  - as a small independent brand we appreciate the compliance and understanding of our policy, with many thanks. Please ensure you return your original invoice in the package.

International returns, please ensure it is marked 'return of goods' as the export reason, with no commercial value.

You have 30 days to return for full store credit of the items value. This store credit can be used on any items or future order at any time. It will not expire.

The store credit can be used multiple times until fully redeemed. A fully flexible option to re-purchase or provide confidence when buying a gift.

We sincerely hope that you are satisfied with your bound products.

Please find our returns portal here

Please ensure you return your original invoice in the package.

If a refund is required, please send your item back in its original packaging and garment bag (please ensure barcode matches the garment) within 14 days of the delivery to you.

The garment must be unworn with tags still intact.

International returns, please ensure it is marked 'return of goods' as the export reason, with no commercial value.

In the unlikely chance that you believe an item to be faulty, please contact our customer support advisor [email protected] with photos & all details of the faulty.

Please note, washed items cannot be returned as faulty, it is important to follow the aftercare section to ensure you have washed & dried the fabric / garment in the correct manner.